When is the best time to relocate?
Take all the factors into consideration when deciding on the best time for you to move. Keep in mind however, that summer months (mid-May to mid-September) and the beginning and end of each month (regardless of the season) are particularly busy for moving companies and may require more flexibility and advanced scheduling.

How do I determine which relocation companies to contact?
Ask your neighbors, friends, coworkers and family members if they can make recommendations. Investigate each of the movers you select with the Better Business Bureau. Good service is the best measure of a good mover!

When should I contact relocation companies for estimates?
Try to provide moving companies with as much notice as possible especially if you are moving during the summer months (mid-May to mid-September) or at the beginning or end of a month (regardless of the season). We recommend making arrangements at least four to six weeks before your desired moving date.

What happens when a relocation consultant comes to my home? The relocation consultant will arrive at your home to perform a visual survey of your items. Once completed the relocation consultant will calculate the weight, packing cost and any other charge related to your move.

The relocation consultant must be able to clearly see what is being moved in order to provide you with an accurate estimate. Don't be alarmed if the relocation consultant goes through your cabinets and closets and looks under the beds and on top of cabinets.

How should I pay and what are the payment methods?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination. Payments can be made using cash, certified cheque or money order. Other payment options such as a credit card can be arranged with your professional moving service provider.


What should I do with my jewellery and other valuable items?
Items of extraordinary value such as jewellery, money, antiques and stamp collections can be included in your shipment, provided that you notify your local moving representative of these items before packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.

Am I protected against loss or damage while my goods are in transit?
Yes, but how much protection and the cost of the protection is dependant upon the valuation coverage you select. This can be one of the most confusing aspects of moving but it is important that you fully understand what is being provided to you.


How will I know where my shipment is once it leaves my home?
Ask your relocation consultant for details and shipment tracker.

How will I know when my shipment is going to be delivered?
Your customer service representative can provide you with updates regarding the status of your shipment and the driver will contact you 24 hours prior to delivery.

Be sure to provide your driver and customer service representative with your contact information. The phone number at your new home is only good if there is someone there to take the call. Be sure to let your moving company know if you can be reached at work, a hotel, a temporary residence or by email. If you cannot be reached, make arrangements with a friend or family member to serve as the liaison between you and the driver and provide the driver with their contact information.